3 tips to avoid non-paying nail clients

Nail mentor, Hannah Clayton, offers up advice for business owners dealing with clients not paying for treatments. It happens more than nail techs like to admit: the famous words, ‘I’ll transfer it later‘, or a client standing up, grabbing their coat and walking out while you’re still tidying your nail desk. Then, you’re left chasing money…

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How to capitalise on Valentine’s & Galentine’s Day in the nail salon

Valentine's Marketing Lead Andreia Pro Nails

Experts shares tips for effectively promoting your nail offerings this Valentine’s and Galentine’s Day… Sara Pinto, Andreia Professional nail product director, says… “The lead-up to 14 February presents an opportunity for nail techs to boost business, by encouraging clients to treat themselves or loved ones to pampering experiences and retail items. The event also allows…

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Self Assessment guide: HMRC advice for self-employed & sole traders

Ahead of the Self Assessment deadline of 31 January, HMRC deputy director for Self Assessment, Jashoda Pindoria MBE, answers frequently asked questions… Whether you’re a new business owner, have invested in a rental property, started a side hustle or sold assets between 6 April 2024 and 5 April 2025, chances are you’ll have to pay…

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Black Friday 2025 strategies for beauty salons: tips to engage clients

Black Friday

Sam Kendall, CEO at salon software company, SalonIQ, shares how beauty businesses can reap rewards this Black Friday… Black Friday has become a fixture in the calendars of shoppers across the globe, and it’s not just big business for retailers – the hair and beauty world is getting involved too. According to market intelligence specialist,…

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Beauty business guide: reflecting on 2025 & setting goals for 2026

New year 2026

Scratch columnist & beauty business and mindset coach, Zaara King, offers tips for success as we reach the end of the year… Don’t burn yourself out just because you’ve seen social media posts asking ‘what do you have to show for 2025?’. Although the intention to recognise your highlights from the past 12 months is good, it…

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How to handle client illness & cancellations in your nail business

Stressed woman silhouette

Nail business mentor, Hannah Clayton, talks colds, coughs and cancellations… It’s that time of the year when clients get the sniffles and cancel their appointments, leaving your diary looking quiet and you panicking. It’s been happening left, right and centre for me this month! Coughs, colds, kids off school and that ‘I’m just not feeling great‘…

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The online nail membership for pros who ‘want to know everything’

Rebecca Orme nail pro membership

Rebecca Orme is an award-winning nail tech, educator & competition judge, with 24 years’ experience in the industry. She talks Scratch through her most recent venture: a 12-month membership course ‘for qualified nail techs with a thirst to know everything’. Rebecca recently noticed a pattern in the nail industry. “I realised that there’s a significant…

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Inside the nailcare oasis in the centre of Huddersfield

Cutiecles lead

Meet Rebecca, ‘toe wizard’ & owner of Cutiecles – a salon sanctuary that prides itself on comfort, care and calm. Recently refurbed, Cutiecles Nail Salon is a passion project for the nail technician, who boasts 10 years’ experience in the industry. After returning to work from maternity leave, Rebecca (and her baby) spent a lot…

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Do AI chatbots like ChatGPT have a place in the nail industry?

Disclaimer: this article is not written by a robot. But it does explore how language processing tools driven by artificial intelligence (AI) technology, or ‘chatbots’, are influencing the nail and beauty sector. As this technology integrates into our lives, many are wary of its place in society – and its potential. ‘Will robots take over?’…

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This Victorian-style Doncaster beauty salon is designed to feel like home

Kiki yorkshire

Salon owner, Khristie Lawton, shares how she crafted a home-away-from-home oasis just outside the hustle and bustle of Doncaster city centre. Relaxing, welcoming, and safe are three words that inspired the design of Khristie Lawton’s Victorian-style salon. Defining her parents’ living room as the muse for the space, Khristie explains that Kiki Yorkshire fuses cosiness…

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