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Dream Nails CEO on the salon brand’s AI customer service chatbot 

By Rebecca Hitchon | 24 January 2024

Scratch chats to Thanh Vu, CEO of Essex and East London salon franchise, Dream Nails, about its artificial intelligence (AI) nail expert… Tell us about the role of the AI assistant. Dream Nails‘ AI assistant is available 24/7 via a web and WhatsApp interface, and can answer questions about treatments, pricing…

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Nail tech launches AI guides for the nail & beauty industry

By Rebecca Hitchon | 2 November 2023

Glitterbels ambassador, Millee Barton of Millee Barton Nails & Beauty & The Academy Barnsley, has launched artificial intelligence guides. “I was inspired to create these because I believe that the integration of AI technology can revolutionise the nail and beauty industry,” she tells Scratch. “AI has not only helped me…

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Do AI chatbots like ChatGPT have a place in the nail industry?

By Rebecca Hitchon | 12 July 2023

Disclaimer: this article is not written by a robot. But it does explore how language processing tools driven by artificial intelligence (AI) technology, or ‘chatbots’, are influencing the nail and beauty sector. As this technology integrates into our lives, many are wary of its place in society – and its…

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How AI can help your nail salon to thrive

By Guest Writer | 7 July 2023

Artificial intelligence (AI) allows content to stay fresh and exciting, helps with customer service and builds client relationships, to name a few benefits. And it is already doing many of these things through salon software, reveals Rikki Tronson, chief revenue officer at salon software company, iSalon, who shares expertise below.…

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Perfect Corp Nail Colour Trends Report

Report reveals the most popular nail colours of 2023

By Rebecca Hitchon | 15 May 2023

Artificial intelligence (AI) and augmented reality (AR) beauty and fashion tech solutions provider, Perfect Corp. has unveiled its Global Beauty Trends Report, revealing nail colour trends of 2023. The company analysed data sourced from its YouCam Nails app between October 2022 and March 2023. The app utilises AR to allow…

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Hair & beauty businesses could save over £35,000 per year with artificial intelligence

By Rebecca Hitchon | 26 June 2022

A report commissioned by Yell has revealed how the hair and beauty industry could benefit from adopting artificial intelligence (AI), with financial rewards including saving over £35,000 annually. According to the report, technology such as customer service chatbots and automated booking systems and financial reporting could be advantageous for the…

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Beauty industry undergoing ‘drastic change’ due to technology influences

By Emma Hobday | 16 July 2021

The beauty industry is predicted to cross USD $58.3 billion by 2025, according to Beautyworld Middle East’s intelligence partner, Euromonitor International. Propelled by today’s digitally savvy beauty consumers, the adaptation of technology in the market has catapulted – particularly during the pandemic. “The COVID-19 pandemic has brought about a drastic…

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