How to effectively handle client complaints

By Scratch Staff | 12 October 2019

Caroline Larissey, the NBF’s director of quality & standards, offers up advice for handling client complaints… When you’re in the business of making your clients feel good about the way they look, it can be particularly difficult if you’re faced with a complaint. The secret is to be prepared so…

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How to manage staff performance effectively

By Scratch Staff | 5 September 2019

Hilary Hall, chief executive of the National Hairdressers’ Federation & National Beauty Federation, serves up support and advice for beauty business owners wishing to effectively manage their staff members… Performance management is a vital skill for business owners, particularly in the highly competitive world of nail salons and spas. Supporting…

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Nbf Franchising

Thinking of franchising?

By Kat Hill | 3 September 2019

There’s more than one way to run a beauty business – and maybe franchising could be the way forward for you, explains NBF chief executive, Hilary Hall… Depending on your situation, you can consider becoming a franchisee or a franchisor. Either way, make sure you do your homework and understand…

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Guide for advertising rules revealed for hair and beauty salons

By Kat Hill | 13 August 2019

The NHF/NBF has revealed a guide including advice on how to make sure adverts are not misleading. Areas cover pricing, limited time deals, free gifts or discounts.  It also covers body image, gender stereotypes, and restrictions on advertising beauty products or treatments, in particular botulinum toxins. According to the NHF/NBF, the…

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Salon owners delaying retirement for as long as possible

By Kat Hill | 8 June 2019

 A new survey by NHF/NBF  has found that hair and beauty salon owners without private pensions say they will delay their retirement for as long as possible. Of 400 salon owners surveyed, almost one in six (16%) said their State Pension would be their only pension income during retirement. Half…

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Writing Lead

Beauty, Aesthetics and Wellbeing parliamentary group established

By Kat Hill | 21 May 2019

A new All-Party Parliamentary Group (APPG) has been set up for beauty, aesthetics and wellbeing, chaired by Carolyn Harris MP and Judith Cummins MP. APPGs are informal cross-party groups which are run by and for Members of the House of Commons and the House of Lords.  They usually involve organisations…

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NHF/NBF announce winners at the Hair & Beauty Community Awards

By Kat Hill | 2 May 2019

The winners at the first Hair & Beauty Community Awards run by the National Hairdressers Federation and the National Beauty Federation (NHF/NBF) were revealed  at a reception held at the Houses of Parliament, London. Launched this year, the awards aim  to recognise and promote the fantastic work hair salons, barbershops and…

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NHF & NBF launch service to help settle client disputes

By Kat Hill | 12 February 2019

Beauty and hair trade associations, The NHF and NBF, have revealed a new mediation service for helping to settle salon and client disputes. The NHF/NBF’s new Hair & Beauty Mediation service is now a certified provider of Alternative Dispute Resolution for the hair and beauty sector. The ADR involves using mediation…

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Beauty brands & businesses to be affected by government recycling plans

By Helena Biggs | 15 January 2019

The NHF/NBF has warned that hair and beauty product manufacturers will be largely affected by the ‘Extender Producer Responsibility’ to be introduced by the government – which could then have an impact on buyers. Following the government’s launch of its Resources and Waste Strategy for England in December (which aims for…

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NHF & NBF reveals number of beauty salons continues to boom

By Sophie Nutt | 23 October 2018

Recent figures have shown that, for the first time, the number of salon offering only hairdressing has started to decline, especially over the last year. Over the same period, however, the number of beauty salons, nail salons and hair and beauty salons has risen. Beauty is expected to be the…

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