Sharon Sandhu Customer Care

Ways to offer exceptional customer care

By Scratch Staff | 4 March 2019

Sharon Sandhu, category manager for nails at Salon Services UK & Ireland, reveals her top tips for showing clients you care and enhancing their treatment experience… With competition in the nail industry so fierce, going the extra mile to care for your customers during their appointment can make a dramatic…

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Tic Tac Cup

Offer clients a fresh fix as tic tac launches into salons

By Sophie Nutt | 19 July 2018

Boost customer experience as Ferrero Foodservice, the Italian family-owned confectionary comapny, launches its tic tac pillow packs for salon environments. Recent research commissioned by Ferrero found that, despite the fact consumers were happy to receive complimentary mints, 60% believe that a bowl of open mints at reception looked dated and…

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