Thanh Vu Header

Dream Nails CEO on the salon brand’s AI customer service chatbot 

By Rebecca Hitchon | 24 January 2024

Scratch chats to Thanh Vu, CEO of Essex and East London salon franchise, Dream Nails, about its artificial intelligence (AI) nail expert… Tell us about the role of the AI assistant. Dream Nails‘ AI assistant is available 24/7 via a web and WhatsApp interface, and can answer questions about treatments, pricing…

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Tic Tac Cup

Offer clients a fresh fix as tic tac launches into salons

By Sophie Nutt | 19 July 2018

Boost customer experience as Ferrero Foodservice, the Italian family-owned confectionary comapny, launches its tic tac pillow packs for salon environments. Recent research commissioned by Ferrero found that, despite the fact consumers were happy to receive complimentary mints, 60% believe that a bowl of open mints at reception looked dated and…

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