How to handle beauty client complaints
Tina Beaumont-Goddard, director at the National Hair & Beauty Federation (NHBF) serves up support and advice for handling client complaints… As a business owner, it is your responsibility to deal with complaints in a timely, effective manner and have working knowledge of the client’s consumer rights. Take complaints seriously, stay…
Salon in the Spotlight: You Beauty, Leeds
After working in the industry since 2013, Rachel Dobson jumped at the chance to open her salon, when space became available in November 2020. “Since opening in December, I have already expanded when Danielle joined in April,” Rachel explains. “I plan to expand further by adding another two therapists to…
NAIL TECH TALK: Oksana Smirnova, Scratch Stars finalist 20/21
Scratch Stars Gel Tech of the Year finalist 20/21, Oksana Smirnova, shares how she discovered her passion for nails, how it felt to be announced as a finalist and her next career steps… Tell us about your nail industry journey… I started my career as a nail technician in 2009,…
15 things to know about Madelene Wolf – global champion of nails
Get to Know a Nailympia Expert… NAME: Madelene Wolf Business name: Madelene Wolf Naildesign Location: Sweden Nationality: Swedish Who Trained You: So many… David Fowler & Najet Hamila Strand to name two that I’ve learned the most from. Years in Nails: 25 years Years Judging: 3 years Nail Brand You…
Earthy Nail Polish: for green salons looking to retail a plant-based colour collection
If you want to widen your customer reach and retail with a conscience, then Earthy Nail Polish is a great option for your salon shelves. Earthy Nail Polish, born from a frustration towards unsustainable cosmetic products presents a core mission to provide the highest quality products with the least impact…
Meet the fathers that have found fame in the nail industry
Scratch puts the spotlight on famous nail industry dads and finds out more about them from their children… SAMUEL SWEET, co-founder/CEO, Sweet Squared & his son, Dexter Samuel Sweet has always been creative and, showing a talent for artistry, he was invited to work at his great aunt’s salon and learn…
NAIL TECH TALK: Kat Crammon of Katz Klawz Luxury Nail Bar
Scratch chats to Kat Crammon of Katz Klawz Luxury Nail Bar about her transition from teaching assistant to nail tech and how she has grown her business since 2020… Before branching into nails, I was a teaching assistant. I competed the training when my son was young and it was…
Over 125 nail pros amassed at the East Nail Camp in Florida for a nail-infused fact & fun-filled nail experience
“The East Nail Camp 2021 was an incredible success and a lot of that was due to the amazing generosity of the sponsors,” enthuses organiser Jessica Briarmoon. The event, held from 14-17 May 2021, hosted just under 150 nail techs at Willis Camp, Fruitland Park just north of Orlando, Florida.…
Behind the Brand: Meet the guru behind Gotti Nails
Nail guru Robert Nguyen has launched his own brand ‘Gotti Nails’ after working in the industry for over 16 years. After starting off as a competitor, Robert went on to become an international educator for brands such as OPI, Color Club and Entity Beauty, as well as opening two successful…
Nail tech self-love: support the health of your skin, hair & nails with a teaspoon a day…
Calling all busy nail artists and techs, a teaspoon a day of this nutrient-rich berry mixture from SuperU will add to your self-love and care regime. This anti-oxidant supplement, as seen on the BBC’s Dragon’s Den, is a natural blend of ingredients that promise to nourish the hair, skin and…
Behind the Brand: Meet the founder of BEAU Polish
Siána Scott launched BEAU Polish in 2019 after the vision came to her during a meditation in 2018. Having qualified as a nail technician in 2017, Siána worked as a mobile nail technician before wanting to take her love for nail polish further by creating her own polish range. “My…
Why you shouldn’t teach without a teaching qualification
Teaching without a qualification to do so is unfortunately something we come across in the nail industry and it causes a lot of debate. Teaching without a proper qualification is no different to performing nail services without a qualification – we will always come across it and the lack of…
Salon in the Spotlight: Blush + Blow, Fulham, London
Business-savvy Bridget O’Keeffe launched a blow dry bar and beauty salon in 2015, yet has since expanded her services to diversify her clientele. “I wanted to include much more specialised treatments,” Bridget explains. “We now offer an aesthetics clinic with two doctors, a skin clinic led by Abbi Ingram, and…
Nail educator Rachel Lunn discusses the attitude towards nail education, the importance of elevating industry standards & the power of practice
Great expectations …by Rachel Lunn @rachel.lunn_nails https://m.facebook.com/The-Nailroom-254269057922527/ @rachel.lunn_nails I trained as a nail tech in 2003. Gel polish had not yet been born and the trend was pink & white acrylic enhancements, one colour polish or a manicure. Nails were just starting to grow into a more popular service that everyone…
New nail business Dakota dreams big by signing over 20 brand ambassadors
Dakota Nail Products & Education has extended it’s product repertoire with additional nail art products and accessories. The most exciting additions is four-piece Macaroon acrylic coloured paint collection in Blueberry, Strawberry, Mint and Lavender. These colours merge with a series of new nail decals for summer nail art designs. Owner…
